1. How to book a flight ticket on the Website?

It's very simple system, you just follow the step from our homepage.

2. Which payment method is accepted?

We provide 02 options of payment: Pay by Credit Card and Bank Transfer.

3. I want to know the frequently flight to my destination, can i?

Yes, you can, just check it on our Flight Schedule function.

4. Can I book and pay at your ticket office? is the fare the same?

Yes, you can book and pay at all Vietnam Airlines ticket offices but the ticket price will not be the same because the online ticket price is special offered to online purchasers only.

5. My current passport will be expired soon, so is it chargeable to update my new passport's information after ticket issued?

No, it's free of charge. You can update your passport's information at the check-in counter in your travel date.

6. We want to book for a group with 7 passengers through your website but it is only allowed for 6 passengers in one time booking?

Please divide your group into 2 time bookings or contact us for further supports.

7. I don’t have printer to print out e-ticket, so can I use my smart phone to show my ticket at the check-in counter?

Yes, you can do it to save time.

8. What should I do if I want to purchase more checked baggage?

You can purchase your checked baggage at the airport with fare posted or contact us for prepaid extra baggage with lower fare.

9. Is it acceptable to travel with 3 children?

How to purchase ticket for my infant(s)? Each adult passenger is only allowed for accompanying 2 children. So for your case, please ask for support from flight attendant with charges applied. Please book your infant ticket with an adult or you can go to Vietnam Airlines ticket offices to add he/she to the existing booking.

10. How long should I expect to receive my e-ticket after payment?

If your ticket is confirmed, it'll be automatically sent to your registered email address within 24 hours. Please contact us for further supports if you do not receive it after mentioned time.

11. Do you provide airport pick-up services?

Yes, we do. Please contact us for booking by detailing your request and information.

12. My boy is 15 years old and can he travel alone?

Yes, he can. Please book for your children to travel alone at Vietnam Airlines ticket offices nearby your location or assigned travel agencies.

13. Can i bring a golf set?

Yes, you can. But it is chargeable, please refer.

14. I am unable to travel due to my sickness, so can I transfer my ticket to other?

Ticket is not accepted for change/transfer to other passenger. Please purchase new ticket for her and request to cancel and refund for your ticket if your ticket class is allowed.

15. I lost my baggage, what should I do?

Please report to the staff at the airport right after you find out that your baggage is lost for further supports or you may go to LOST and FOUND counter nearby the baggage collection bar to check.

16. I want to cancel my ticket or change it to other date, please advise.

Please contact us to submit the request and get charges advised accordingly. The balance amount after deducting the cancellation fee will be credited back to the bank account of the card used within 15 - 20 business days.

17. What if I miss my flight?

How about flight delayed or schedule change? Passenger may be required to purchase/change (with charges) to new ticket at the last minute counter if you miss your booked flight. Passenger can request to change without charge to other flight at same ticket class or get fully refund if your current flight is delayed over 2 hours. Passenger is recommended to check your registered email address before departure to keep updated about your flight time.

18. I want to travel with my dog, what is the process?

Please refer the Special Baggage for details or contact us as soon as possible for further supports.

19. Is it safe to book the flight ticket with Vietnamflightcentre?

Yes, it’s 100% safe to book with us because we’re acknowledged and recommended by more than 10 million passengers over the world. You may double check with the airlines once you receive e-ticket from us to see if your ticket is confirmed and valid.

20. How long do i expect to receive the refund?

Normally, it's take 3 - 30days to credit on your Credit Card' bank account.