Fare Rules
Depending our the fare type and regulations of each airline, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fee and change fee as follows.
Note: In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.
I. Vietnam Airlines tickets:
DOMESTIC FLIGHTS
| Class | CHANGES | CANCELLATION | No show | Seat Selection | ||
|---|---|---|---|---|---|---|
| BEFORE | ON/AFTER | BEFORE | ON/AFTER | |||
| Economy super lite (Class P/A/G) | Not permitted | Not permitted | Not permitted | Not permitted | Not permitted | Fee applies |
| Economy lite (Class Q/N/R/T/E) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Fee applies |
| Economy classic (Class S/H/K/L) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Fee applies |
| Economy flex (Class B/M) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Permitted without fee |
| Premium economy classic (Class Z/U) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Permitted without fee |
| Premium economy flex (Class W) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Permitted without fee |
| Business classic (Class D/I) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Permitted without fee |
| Business flex (Class J/C) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Permitted without fee |
INTERNATIONAL FLIGHTS
| Class | CHANGES | CANCELLATION | No Show | Seat Selection | ||
|---|---|---|---|---|---|---|
| BEFORE | ON/AFTER | BEFORE | ON/AFTER | |||
| Economy super lite (Class P/A/G) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Fee applies |
| Economy lite (Class Q/N/R/T/E) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Fee applies |
| Economy classic (Class S/H/K/L) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Fee applies |
| Economy flex (Class Y//M/B) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Fee applies |
| Premium economy classic (Class Z/U) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Fee applies |
| Premium economy flex (Class W) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Permitted without fee |
| Business classic (Class D/I) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Permitted without fee |
| Business flex (Class J/C) | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | No-Show fee should be applied for requests come on- after flight date. | Permitted without fee |
Changes
- Name change: Not permitted. Please go to refund process instead.
- Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector.
- Change fee rate depending on the route and different fee between original booking and new booking, please contact us through email support 24/7: vietnamairline@gmail.com for support on change procedure and fee.
Cancellation
- Ticketing fee is not refundable in any case.
- The cancellation fees for different routes are different. Please contact us via email support 24/7: vietnamairline@gmail.com for support on cancellation fee.
Important Note:
- Combination fare between Economy super lite and other classes will not be permitted for cancellation or refund.
- Taxes and Airport fee is not refundable for Economy super lite class.
- We support passengers to cancel their tickets right after issuance with charges (advised on request) and conditions applied (ticket cancellation request should be sent to us within the issued date and before 23:00 PM following Vietnam Time).
- The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and should be provided on request.
- In cases of force majeure problems such as natural disasters, epidemics, etc., the above fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline's own policies during that period.
II. Bamboo Airways tickets:
DOMESTIC FLIGHTS
| Class | CHANGES | CANCELLATION | No Show | Seat Selection | ||
|---|---|---|---|---|---|---|
| BEFORE | ON/AFTER | BEFORE | ON/AFTER | |||
| Economy Saver Max | Permitted with fee | Not permitted | Not permitted | Not permitted | Not permitted | Not permitted |
| Hot Deal | Permitted with fee | Not permitted | Not permitted | Not permitted | Not permitted | Not permitted |
| Economy Smart | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Not permitted |
| Economy Flex | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Fee applies |
| Business Smart | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted without fee |
| Business Flex | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted without fee |
INTERNATIONAL FLIGHTS
| Class | CHANGES | CANCELLATION | No Show | ||
|---|---|---|---|---|---|
| BEFORE | ON/AFTER | BEFORE | ON/AFTER | ||
| Economy Saver Max | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee |
| Economy Saver | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee |
| Economy Smart | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee |
| Economy Flex | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee |
| Business Smart | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee |
| Business Flex | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee |
Changes
- Name change: Not permitted. Please go to refund process instead.
- Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector.
- Change fee rate depending on the route and different fee between original booking and new booking, please contact us through email support 24/7: vietnamairline@gmail.com for support on change procedure and fee.
Cancellation
- Ticketing fee is not refundable in any case.
- The cancellation fees for different routes are different. Please contact us via email support 24/7: vietnamairline@gmail.com for support on cancellation fee.
Important Note:
- We support passengers to cancel their tickets right after issuance with charges (advised on request) and conditions applied (ticket cancellation request should be sent to us within the issued date and before 23:00 PM following Vietnam Time,this does not apply to same-day flights, which will be subject to the conditions of the tickets).
- The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and should be provided on request.
- In cases of force majeure problems such as natural disasters, epidemics, etc., the above fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline's own policies during that period.
III. Vietjet Air tickets:
Changes & Cancellation:
1. Name change: Not permitted.
2.Ticketing fee is not refundable in any case.
3.All classes are allowed to change itineraries with a fee if done at least 6 hours before the fligh.
4.Changes and refunds are not allowed within 6 hours of the flight or after the flight.
Specific fare rules may vary and different from the general fare rules and should be provided on request by contact us through 24/7 supporting email: vietnamairline@gmail.com. Thanks you for choosing our service!