FAQs

Please email to vietnamairline@gmail.com at least 3 days prior to your departure date.

Yes, Vietnam Airlines allows pets to travel in the cabin or as checked baggage, subject to specific regulations.

For cancellation and refund, please email to vietnamairline@gmail.com for further supports and charge details.

Some ticket classes are not allowed for cancellation and refund according to our Fare Rules and Regulations. Kindly contact us by email for more information.

Vietnam Airlines operates a modern fleet, including Airbus A350, Boeing 787, and Airbus A321 aircraft.

We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), online banking. Please ensure your chosen payment method is supported before proceeding with your booking.

Yes, pets are allowed on Vietnam Airlines flights, subject to specific regulations. Please check our pet travel policy for more information.

Normally e-ticket should be issued and sent to your registered email address (inbox, spam, junk) within 2 hours after payment made. However, it may take to 12 hours due to the connection or system issue.

If you do not receive e-ticket within 2 hours, kindly contact us at vietnamairline@gmail.com for further supports and re-sending e-ticket.

It is recommended to arrive at least 2 hours before domestic flights and 3 hours before international flights.

You can easily book a flight by entering your departure, destination, travel dates, and passenger details in the booking form. Choose your preferred flight and complete the payment process.

Please be advised that the passenger is not permitted to substitute or change the named passenger after the ticket is issued.

Yes, you can modify your flight details depending on the fare rules. Fees may apply, and changes are subject to availability.

You should contact us through email vietnamairline@gmail.com within 48 hours before departure time and we will contact you.

Onepay.vn or Onepay is an international payment gateway company with main office located in Hanoi (Vietnam), our partner for all payments to our company.

We confirm that your payment through this company to us is safe and secure.

You can check-in online before arriving at the airport. Online Check-in is available from 24 hours to 1 hour before departure.