Baggage Policy
Baggage Allowances
Depending regulations of each airline, baggage policies will be specified as follows:
I. Vietnam Airlines tickets:
1.1 Cabin baggage:
For safety, carry-on baggage must fit under the seat or in the overhead compartment. Passengers must adhere to the following carry-on weight and size regulations:
Business Class/Special Economy Class: Total carry-on weight must not exceed 18 kg, including 2 pieces of baggage (each up to 10 kg) and 1 personal item.
Economy Class: Total carry-on weight must not exceed 12 kg, including 1 piece of baggage (up to 10 kg) and 1 personal item.
Maximum Dimensions:
- For 1 piece of baggage: 56 cm x 36 cm x 23 cm (total < 115 cm)
- For 1 personal item: 40 cm x 30 cm x 15 cm (total < 85 cm)
Note: In addition to the carry-on baggage allowance, passengers may bring personal items onboard for use during the flight, including:
- One umbrella or one walking cane (excluding those with pointed metal tips)
- One book or one newspaper/magazine
- One jacket, one blanket, or one scarf
- One mobility aid for disabled passengers (crutches, walking stick, collapsible wheelchair that fits in the baggage compartment) or a medical assistance device
- One collapsible stroller that fits in the baggage compartment (*)
Excess carry-on baggage in terms of quantity, weight, or size will need to be checked in. On some flights, large carry-on items that meet the size and weight standards may still be required to be checked in (at no additional cost) due to aircraft capacity limitations.
1.2 Checked baggage
Each flight ticket has its own Free Baggage Allowance policy and you may be required to pay for excess fee if your connecting flight with other airlines has lower baggage allowance.
Domestic
Class |
BAGGAGES (adult and child) |
BAGGAGES (infant) |
|---|---|---|
| Economy Class | 23kg | 10kg |
| Premium Economy Class | 32kg | 10kg |
| Business Class: | 32kg | 10kg |
Between Southeast Asian
Class |
BAGGAGES (adult and child) |
BAGGAGES (infant) |
|---|---|---|
| Economy Class | 23kg | 10kg |
| Premium Economy Class | 32kg | 10kg |
| Business Class: | 32kg | 10kg |
Between Hong Kong/China/Taiwan/South Korea
Class |
BAGGAGES (adult and child) |
BAGGAGES (infant) |
|---|---|---|
| Economy Class | 23kg | 10kg |
| Premium Economy Class | 2 pieces, 23kg each | 10kg |
| Business Class: | 2 pieces, 32kg each | 10kg |
From/to Australia (except for itineraries from Japan to Australia) or European countries (except for Russia),Between Vietnam and Russia, From/to the Americas:
Class |
BAGGAGES (adult and child) |
BAGGAGES (infant) |
|---|---|---|
| Economy Class | 23kg | 10kg |
| Premium Economy Class | 2 pieces, 23kg each | 10kg |
| Business Class: | 2 pieces, 32kg each | 10kg |
Other itineraries:
Class |
BAGGAGES (adult and child) |
BAGGAGES (infant) |
|---|---|---|
| Economy Class | 23kg | 10kg |
| Premium Economy Class | 2 pieces, 23kg each | 10kg |
| Business Class: | 2 pieces, 32kg each | 10kg |
Notes:
- On some itineraries, Economy Super Lite Class does not offer free checked baggage.
- If the checked piece exceeds the standard weight and dimensions, passengers will be required to re-pack or pay a fee Purchase of additional check luggage at airport or transport as a cargo.
Free checked baggage for children
Checked baggage pieces for children under-2-year-old children (not seated separately) are free of charge:
From/To the Americas: 1 piece, with a maximum weight of 23kg (total 3 dimensions do not exceed 115cm) and one foldable stroller.
Other itineraries: 1 piece up to 10kg (total 3 dimensions do not exceed 115cm) and one foldable stroller (this applies only to tickets with free baggage standards).
1.3 Special baggage
No |
Special item |
Regulation |
|---|---|---|
| 1 | Sports baggage |
|
| 2 | Cabin baggage |
The cabin baggage must follow the following weight and size:
|
| 3 | Standard for bulky baggage and bicycles |
Packaging Bulky baggage must be packed neatly without sharp-pointed edges that may affect the aircraft and other baggage pieces. Bicycles must be packed in a box that satisfies the following requirements:
|
| 4 | Strollers and wheelchairs | Vietnam Airlines provides free-of-charge transport of baby foldable strollers or wheelchairs/trolleys. |
Notes:
- Passengers should contact the respective airport authorities to familiarize themselves with all regulations and required documentation regarding their luggage.Special baggage charges are applied to flights operated by Vietnam Airlines.
- In case of an itinerary involved in another carrier-operated segment, special baggage needs to be approved by the operator for transport on that segment.
- On the itineraries to/from the Americas, special baggage charges are applied to the segments operated by Vietnam Airlines only; and policies of other carriers are applied to their operating segments.
1.4 Restricted Baggage
Prohibited Items for Carriage in Carry-On and Checked Baggage
When traveling, it's essential to be aware of prohibited items in both carry-on and checked baggage. Vietnam Airlines strictly prohibits the transport of dangerous, harmful, or potentially harmful items that could pose a risk to people, property, and crew. The following items are not allowed:
- Explosives and items containing explosives.
- Flammable substances in the form of gases, liquids, or solids.
- Oxidizers, organic peroxides, and related materials.
- Corrosives, infectious substances, toxic materials, and related items.
- Radioactive materials and magnetized materials.
- Compressed gases; materials that are easily ignited, poisonous, offensive, or irritating substances.
- Organic detergents.
Furthermore, Vietnam Airlines does not accept articles that are deemed unsuitable for carriage due to their weight, size, shape, or character. Please ensure your baggage complies with these regulations for a safe and smooth travel experience.
Items Prohibited in Carry-On Baggage but Allowed in Checked Baggage
Certain items are prohibited in carry-on baggage but can be included in checked baggage. These include:
- Sharp Objects: Knives, swords, multi-tools, scissors, axes, and similar items.
- Firearms: Firearms, ammunition, stun guns, and imitation weapons require a permit from a competent authority to be checked in.
- Injury-Causing Tools: Items like crowbars, shovels, drills, blades longer than 6 cm, and wrenches longer than 10 cm.
- Sports Equipment: Bats, hockey sticks, golf clubs, martial arts equipment, and self-defense sprays (like mace or pepper spray).
Vietnam Airlines reserves the right to refuse the transport of certain items based on their weight, size, or characteristics.
Items Should Not Be Checked In
To protect valuable items, such as money, jewelry, camIeras, personal computers, and mobile phones, passengers are advised to keep these in their carry-on baggage rather than checking them in.
Important Note: Removable lithium battery devices and power banks are only allowed in carry-on baggage and cannot be checked in.
Conditionally Permitted Items
Certain items are allowed in carry-on and/or checked baggage if they meet specific transportation conditions. Passengers are encouraged to review the regulations for each item in the list below. Please contact us for assistance.
- Cash
- Food and beverages
- Liquids
- Medical supplies/cosmetics/aerosols for sports and household use
- Lithium batteries
- Handheld electronic devices (including batteries and spare batteries)
- Tobacco and electronic cigarettes
- Wheelchairs and mobility aids
- Smart luggage
- Dry ice and adhesive substances
- Baggage containing ashes, remains, or corpses
If you do not receive your luggage at the baggage claim, or if your luggage is damaged or lost, please contact the Vietnam Airlines ground service center at the airport immediately.
II. Bamboo Airways:
1.1 Carry-on baggage
Each passenger (except infants under 2 years old) is allowed free carry-on baggage on Bamboo Airways (BAV) flights:
Economy Class:
- 01 main item and/or 01 small handbag/personal item*
- Maximum weight: 7kg
- Main item dimensions: max 115cm (56 x 36 x 23cm)
Business Class:
- 02 main items and/or 01 small handbag/personal item*
- Maximum weight: 14kg (each item no more than 7kg)
- Main item dimensions: max 115cm (56 x 36 x 23cm)
*Personal items include ONE of the following:
- Handbag, book, magazine, camera, or shopping bag (max 30cm x 20cm x 10cm)
- Blanket/scarf/jacket
- Umbrella (non-metal tip)
- Book or newspaper
- Assistive device (crutches, foldable wheelchair, etc.)
- Laptop bag (max 40cm x 30cm x 10cm)
For infants:
- Baby bag (max 3kg)
- Foldable stroller/pram (fits overhead)
Note:
- All carry-on baggage must be weighed and tagged.
- Overweight/oversized items will be charged at the departure gate, with fees higher than at check-in.
1.2 Baggage allowance
Baggage allowance is the total weight passengers can bring without extra charges. Please check the table below for the baggage allowance specific to each ticket class:
- Each checked bag must weigh no more than 32 kg (70 lbs), and the combined dimensions (length + width + height) must not exceed 203 cm. If a bag exceeds these limits, passengers will need to repack or ship it as cargo.
- Business class passengers may check in up to 3 free bags, while economy class allows 2, as long as the total weight doesn’t exceed the ticket’s baggage allowance. Baggage must be properly packed to be accepted.
To ensure the safety of your checked baggage, please follow these packing guidelines:
- Baggage must be intact, undamaged, and not misshapen.
- The outer surface should be free from tears, punctures, or holes.
- Avoid overpacking, as it increases the risk of damage.
- For bags with zippers, ensure they are fully closed, and handles are secured.
- If using rope, tie it neatly to avoid entanglement on conveyor belts.
- For suitcases, consider using airport wrapping services to prevent scratches.
- Attach a name tag with your full name, flight number, and phone number.
Domestic
| Economy Saver Max | Hot deal | Economy Smart | Economy Flex | Business | |
|---|---|---|---|---|---|
| Checked baggage | Fee applied | 20kg | Fee applied | 20kg | 40kg |
Thailand
| Economy Saver Max | Economy Saver | Economy Smart | Economy Flex | Business | |
|---|---|---|---|---|---|
| Checked baggage | Fee applied | 20kg | 20kg | 20kg | 40kg |
1.3 Special baggage
| No | Special item | Regulation |
|---|---|---|
| 1 | Skiing Equipment/ Water Slideboarding | 01 skiing/ surfing board, 01 pair of ski poles, 1 pair of skiing shoes. Any other equipment which is not listed here is not considered as part of skiing equipment/ surfing board. |
| 2 | Surfing Board | Sports equipment for skiing/surfing including 01 skateboard. |
| 3 | Diving Equipment | 01 diving suit, 01 diving mask, 01 pair of fins, 01 empty diving tank. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes. |
| 4 | Archery instrument | 01 bow, 01 standard box of arrows, and 01 maintenance tool box. |
| 5 | Fishing equipment | 01 to 02 fishing rod, 01 fishing line, 01 fishing net, 1 pair of fishing shoes, 1 fishing tackle box. |
| 6 | Bowling Equipment | 01 bowling bag, 01-02 bowling ball(s), and 01 pair of bowling shoes. |
| 7 | Bicycles | include common bicycles and sport bicycles. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. |
Booking Service
Passengers who wish to transport oversized baggage, sports equipment, or bicycles are required to contact Bamboo Airways’ ticket offices and book the service at least 24 hours prior to the flight's departure.
Packaging
Oversized baggage must be packed securely and neatly, with no sharp edges that could damage the aircraft or other luggage.
Bicycles must be packed in a proper box or container, free of sharp edges, and adhere to the following guidelines:
- Tires should be deflated before packaging.
- Remove and pack bulky parts such as pedals, saddles, lights, and mirrors.
- The handlebars should be rotated parallel to the length of the bicycle.
1.4 Restricted baggage
- Explosive Materials: Items such as grenades, gunpowder, flares, fireworks, and similar objects are strictly prohibited.
- Flammable Gases and Liquids: Gasoline, lighter fuel, flammable liquids, and alcoholic beverages with an alcohol content over 70%, among others, are not permitted.
- Radioactive, Infectious, Toxic, and Corrosive Substances: Items like chlorine, oxidizing agents, mercury, infectious materials, and radioactive substances are forbidden in both types of baggage.
- Other Hazardous Materials: Fire extinguishers, dry ice (over 2.5kg), and lithium batteries for electronic devices exceeding 160Wh or containing more than 8g of lithium are prohibited.
- Sharp Objects and Weapons: Knives, swords, multi-tools, throwing stars, scissors, axes, and similar items are banned from carry-on bags.
- Firearms and Ammunition: All types of firearms, parts of firearms, bullets, tasers, tranquilizer guns, toy guns, and other similar items are not allowed.
- Tools and Objects that Could Cause Injury: Crowbars, pickaxes, drills, blowtorches, tools with blades longer than 6 cm or a total length exceeding 10 cm, hammers, wrenches, pliers, and similar items are prohibited.
- Other Dangerous Items: Sporting equipment such as baseball/cricket bats, golf clubs, hockey sticks, and billiard cues are restricted in carry-on baggage.
- Items Not Permitted in Checked Baggage : Valuables such as cash, jewelry, video cameras, laptops, mobile phones, lithium batteries for electronic devices, and portable chargers must not be packed in checked baggage.
1.5 Dangerous items
Prohibited Items in Restricted Areas and in the Cabin of an Aircraft
- Explosives, Flammable Materials, and Items Containing Detonators or Other Components Used to Cause Harm or Threaten Aircraft Safety
Items that pose a risk to the safety of the aircraft, such as explosives, detonators, fuses, or other similar components, are strictly prohibited. These items are designed to cause injury or destruction and must not be brought on board.
- Weapons, Firearms, and Items Designed to Cause Harm or Resembling Weapons
Firearms and all related components, such as bullets or gun parts (including tasers, homemade weapons like 3D-printed guns, and unidentified firearms), are forbidden in both checked and carry-on baggage.
- Chemical Substances
Certain hazardous chemicals are not allowed, as they can pose a significant risk to the health and safety of passengers and crew.
- Sharp-Edged or Pointed Items, and Projectile Devices Capable of Causing Serious Injury
Items like knives, blades, or any object with a sharp edge or pointed tip that can be used to cause severe injury, including projectile devices, are banned from being carried.
- Blunt Objects Capable of Inflicting Serious Injury in an Attack
Any blunt object that could be used to cause significant harm, such as batons, clubs, or other heavy tools, must not be brought on board.
- Liquids, Gels, and Sprays as Governed by Liquid Control Regulations
Specific guidelines apply to liquids, gels, and sprays, and they must adhere to the liquid control regulations provided by aviation authorities.
Prohibited Items in the Hold of an Aircraft
- Ammunition: Firearm ammunition is not allowed in checked baggage unless it is accepted by the aircraft operator, following the conditions outlined in Part 8, Chapter 1, Item 1.1.2 of Doc 9284: Document of Instruction for Transportation of Dangerous Goods by Air from the International Civil Aviation Organization (ICAO).
- Blasting Caps: These items are strictly prohibited due to their potential hazards.
- Detonators and Fuses: All types of detonators and fuses are not permitted in any baggage.
- Mines, Grenades, and Other Explosive Military Stores: Any explosive military supplies, including mines and grenades, are forbidden.
- Pyrotechnics: This includes fireworks and other pyrotechnic devices, which are not allowed on board.
- Smoke-Generating Canisters or Cartridges: These items pose safety risks and are not accepted in checked baggage.
- Dynamite, Gunpowder, and Plastic Explosives: All forms of dynamite, gunpowder, and plastic explosives are strictly prohibited.
- Flammable Liquids: Items such as gasoline, oil, lighter fuel, unsafe matches (strike-anywhere matches), and liquid oxygen cannot be transported in checked baggage.
If you do not receive your luggage at the baggage claim, or if your luggage is damaged or lost, please contact the Bamboo Airways ground service center at the airport immediately.
III. Vietjet Air
Carry-On Baggage Policy:
VietJet allows passengers to bring carry-on baggage on board, which must meet the following conditions:
Weight Limit: Each passenger (except infants under 2 years old) is allowed to bring one main piece of carry-on luggage and/or one small personal bag, with a total weight not exceeding 7kg (subject to fare conditions and flight routes).
Size Limit:
- The main piece of carry-on luggage must not exceed dimensions of 56cm x 36cm x 23cm.
- One small personal item (including one of the following bags):
- A handbag or a bag for books, magazines, camera, baby food, or a shopping bag from the airport, with a maximum size of 30cm x 20cm x 10cm.
- A garment bag must not exceed 114cm x 60cm x 11cm when opened.
- A laptop bag must not exceed dimensions of 40cm x 30cm x 10cm.
Carry-On Luggage Labeling Requirements
All carry-on baggage must have a Vietjet carry-on baggage label. Passengers are requested to contact Vietjet staff to label their carry-on baggage according to the airline’s regulations at the check-in counter. Any carry-on luggage without the "carry-on baggage label" will be denied boarding.
Liquids Regulations for Carry-On Baggage
Depending on applicable laws and local regulations, passengers are allowed to bring liquids in their carry-on luggage if they meet the following conditions:
- Liquids must be contained in individual containers with a maximum volume of 100ml.
- All containers of liquid, each with a maximum volume of 100ml, must be placed separately in a transparent, resealable plastic bag with a capacity of 1 liter.
- The plastic bag may need to be presented separately at the security checkpoint. Passengers may be required to dispose of any liquids that do not meet these requirements.
Note:
- Carry-on luggage must comply with Vietjet's regulations and must fit under the seat in front of you or in the overhead compartment. Items determined to exceed weight or size limits will not be permitted on board.
- We reserve the right to check the weight and dimensions of your carry-on baggage at the departure gate. If your carry-on baggage does not meet the regulations, you will be required to pay a fee to check it in, or it may be denied transport.
- Please note that fees for checked baggage will be higher at the check-in area and at the departure gate. Fees will be charged in the local currency. Ensure to purchase baggage in advance to save on costs.
Oversized Baggage (Service effective from January 3, 2020)
This service is applicable only on Vietjet flights (VJ).
- Weight Limit: Oversized checked baggage must not exceed 32 kg per piece.
- Size Limit: Baggage exceeds standard dimensions but must not exceed: 200 cm x 119 cm x 81 cm.
- Package Details: The oversized baggage package includes both the checked baggage fee and the oversized baggage handling fee.
We recommend purchasing the oversized baggage package in advance to avoid higher fees.
Note:
- Passengers who pre-purchase the oversized baggage package are entitled to check in one oversized piece per passenger per flight, corresponding to the weight of the purchased package.
- Additional standard baggage can still be checked in if there is remaining weight after checking in the oversized baggage.
General Conditions for Checked Baggage
- The following items are not accepted as checked baggage or in carry-on luggage, and we reserve the right to refuse transportation of any baggage or items as follows:
- Items that are improperly packed or not safe for regular handling and transportation.
- Items that could pose a risk to the aircraft, passengers, or property onboard, including those specified in the Dangerous Goods regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA), as well as our Terms and Conditions.
- Items prohibited by applicable laws, regulations, or orders of any state or country where the flight departs, arrives, or passes through.
- Items deemed inappropriate for transportation due to weight, shape, size, or nature.
- Fragile or perishable items.
- Live or dead animals.
- Human remains or animals.
- Fresh or frozen seafood or meat can be transported as carry-on baggage if properly packaged. Only insulated boxes containing dry, non-perishable food may be allowed after inspection by authorities. If passengers refuse inspection, we reserve the right to refuse baggage transportation.
- Firearms and ammunition.
- Explosives, flammable or non-flammable gases (e.g., spray cans, butane canisters), refrigerants (e.g., underwater breathing apparatus, liquid nitrogen), flammable liquids (e.g., paint, solvents), flammable solids (e.g., matches, lighters), organic peroxides (e.g., resins), toxic or infectious substances (e.g., viruses, bacteria), radioactive materials (e.g., radium), corrosives (e.g., acids, alkalis, mercury), magnetic materials, and oxidizing agents (e.g., bleach).
- Weapons such as guns, swords, knives, and similar items may be transported as checked baggage at our discretion for very special reasons. These items are not permitted in the cabin for any reason.
Valuable and Fragile Items: Passengers are advised not to check these items as baggage. If such items are checked, the customer assumes all risks of transportation. These items include cash, jewelry, precious metals, silverware, electronics, computers, cameras, documents of value, securities, passports, and identification documents.
Search Rights: For safety and security reasons, we may require passengers and baggage to undergo screening, including X-ray or other forms of inspection. We reserve the right to inspect unaccompanied baggage to ensure it does not contain prohibited or unauthorized items. If passengers refuse such inspection, we may refuse to transport them and their baggage without refunding the fare and assume no further responsibility. We are not liable for any injury or loss to baggage caused by such inspections unless due to our negligence.
Checked Baggage: Once baggage is handed over to us for inspection, we will secure it and issue a baggage claim tag for each item. Checked baggage must bear the passenger's name or securely attached personal identification. Checked baggage is transported on the same flight as the passenger unless we decide otherwise for safety, security, or operational reasons. If the baggage is transported on a later flight, we will deliver it to the passenger within a reasonable time after the arrival of that flight, unless customs procedures require the passenger's presence by law.
Checked Baggage Fees: A baggage fee applies for transporting checked baggage. Each passenger may purchase only one checked baggage package, with standard packages of 20kg, 30kg, 40kg, 50kg, 60kg, 70kg, 80kg, 90kg, and 100kg (depending on the route). Oversized packages of 20kg and 30kg are also available (passengers can upgrade to a larger package up to 3 hours before the scheduled departure). Passengers who check baggage exceeding their purchased limit will incur an additional fee per kilogram at the airport check-in counter. Baggage fees are non-refundable and non-transferable.
Baggage Collection: Passengers will receive their baggage upon arrival at the destination. If baggage is not collected within a reasonable time, and we must store it, we may charge a storage fee. If baggage is not claimed within two months, we may dispose of it without any liability. Only individuals with the baggage claim tag issued at check-in are authorized to collect the baggage. If the person claiming the baggage cannot present the claim tag, we will only release the baggage if they can prove their right to it and provide suitable guarantees for any losses, damages, or costs we may incur from releasing the baggage. Acceptance of baggage at the time of collection is conclusive evidence that it was delivered in good condition and in accordance with our transportation contract.
Above information was updated on Sep 09 2021.