Domestic Fares

Fare Type 

Flight change1

Itinerary change2

Cancellation/ Refund3

Maximum stay 

Business Flex

Permitted without fee 

Permitted with fee2*

Permitted with fee3*

12 months 

Business Standard Permitted without fee Permitted with fee2* Permitted with fee3* 12 months 
Business Save Permitted with fee  Permitted with fee2* Permitted with fee3* 12 months 
Economy Flex

Permitted with fee 

Permitted with fee2*

Permitted with fee3*

12 months 

Economy Standard

Permitted with fee1

Permitted with fee2**

Permitted with fee3**

12 months 

Economy Save

Permitted with fee1

Permitted with fee2**

Permitted with fee3**

12 months 

Special Deal Permitted with fee1 Not permitted Not permitted3 12 months

Super Deal

Not permitted 

Not permitted 

Not permitted3

12 months 

International Fares

Fare Type

Flight

Change  

Itinerary Change2

Cancelation/

Refund

Maximum Stay

Business Flex

Permitted without fee  Permitted with fee  Permitted with fee  

12 months 

Business Save Permitted fee Permitted fee Permitted fee 12 months

Deluxe-Eco. Flex

Permitted without fee Permitted with fee Permitted with fee 12 months 
Deluxe-Eco. Standard Permitted fee Permitted fee Permitted fee 12 months 

Eco. Flex

Permitted with fee  Permitted with fee  Permitted with fee1 12 months 

Economy Standard

Permitted with fee1 Permitted  with fee1 Permitted with fee1  

From/to Asia, Europe, Autralia, America: 12 months.

North East Asia & Japan: 6 months 

Economy Save

Permitted with fee1 Permitted  with fee1 Permitted with fee1

From/to Asia, Europe, Autralia, America: 12 months.

North East Asia & Japan: 3 months 

Special Deal

Permitted with fee1 Not permitted   Before departure: permitted with fee1
After departure: not permitted

From/to Asia, Europe, Autralia, America: 12 months.

North East Asia & Japan: 1 months 

Super Deal

Not permitted  Not permitted  Not permitted

From/to Asia, Europe, Autralia, America: 3 months.

North East Asia & Japan: 1 months 

 

Minimum stay

 

  • Fares from/to Europe: 6 days

  • Other fares: Nil

  •  

Maximum stay

 

Applied as above.

   

Not permitted

 

Fare combination

 

  • Super Deal fares: Not permitted

  • Other fares: Permitted. Most restricted fares condition applied

  •  

1Change fee

 

 

  • Vietnam domestic:

    • Before ticketed flight date: USD30 + diffrerent fee between 2 flights

    • On/after ticketed flight date: USD50 + diffrerent fee between 2 flights

    • Combination fare: Highest change fee of all changed fare components applied

       

  • International flights:
  • 1. Fares from/to Europe & Australia
  • Before ticket flight date: USD100/flight/pax for all economy ticket classes + diffrerent fee between 2 flights
  • On/after ticket flight date: USD150/flight/pax for all economy ticket flight classes + diffrerent fee between 2 flights
  •  

  • 2. Fares within Asia (except from/to Australia, Japan):

    • Before ticket flight date: USD30/flight/pax for all economy ticket classes + diffrerent fee between 2 flights
    • On/after ticket flight date: USD50/flight/pax for all economy ticket flight classes + diffrerent fee between 2 flights

     

  • Other fares: USD100 or JPY10,000 (For fares in JPY) + diffrerent fee between 2 flights

  • For 1/2 round-trip combination, highest change fees applied
  • For multiple fares: Highest change fee of all changed fare components applied.
  •  

2Itinerary change

 

  • Passenger is to pay fare difference (new vs. current itinerary) plus itinerary change fee if applicable

  •  

2*Itinerary fee

 

  • USD30 (Exception for Lunar New Year period: USD50) + ticketing fee

 

2**Itinerary fee

 

  • Before ticketed flight date: USD30 + ticketing fee

  • On/after ticketed flight date: USD50 + ticketing fee

  •  

3Refund

 

    • Vietnam domestic:

      • Before ticketed flight date: USD30 + ticketing fee USD7

      • On/after ticketed flight date: USD50 + ticketing fee USD7

      • Combination fare: Highest change fee of all changed fare components applied.

         

    • International flights:
    • 1. Fares from/to Europe & Australia
    • Before ticket flight date: USD100/flight/pax for all economy ticket classes + ticketing fee USD20
    • On/after ticket flight date: USD150/flight/pax for all economy ticket flight classes + ticketing fee USD20
    • 2. Fares within Asia (except from/to Australia, Japan):

      • Before ticket flight date: USD30/flight/pax for all economy ticket classes + ticketing fee USD10
      • On/after ticket flight date: USD50/flight/pax for all economy ticket flight classes + ticketing fee USD10
    • Other fares: USD100 or JPY10,000 (For fares in JPY) + ticketing fee USD20

    • For 1/2 round-trip combination, highest change fees applied
    • For multiple fares: Highest change fee of all changed fare components applied.
    •  

    Important Note: 4% service charges of the total refunded amount should be paid by passengers for any refund request.

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